AI-ready task data across your ServiceNow instance
Task QA Workspace is a ServiceNow application for quantifying task fulfilment quality across Incidents, Problems, Changes...in fact, any Task-based record. Measure it, improve it, and build a foundation your AI initiatives can rely on.
Quantify task quality across any ServiceNow tasks
Task QA replaces anecdotal monitoring with defensible, normalised quality scores built on consistent assessment data.
Assessment builder
Design assessment templates using a combination of manual and AI-driven questions. Leverage configurable option-mapping and question weighting to transform qualitative responses into normalised, insight-ready scores with precision and control.
Sample set automation
Eliminate manual selection bias through configurable, automated sample creation. Initiate ad-hoc assessments on historical tasks to achieve immediate operational readiness.
Unified quality scoring
Normalise assessment data into a standardised range that leadership can act on with confidence.
Weak point identification
Spot the questions, teams and task types where quality slips, not just where the output looks fine.
Prompt Library and Builder
Leverage built-in AI prompts to automatically resolve assessment questions, with the flexibility to manually override results when required. Clone and adapt existing prompts, or create and test new ones using the Prompt Builder.
Targeted Dashboards for Performance and Accountability
Managers gain deep analytical visibility into quality at the task, question, and team level. Assignment groups are empowered by real-time benchmarks that rank their running quality score against their peers.
Taking you from anecdotal oversight to data-driven operational excellence.
Task QA Workspace is a software product developed by Levitate Apps Ltd, a UK-based Independent Software Vendor dedicated to advancing data quality and operational excellence on the ServiceNow platform.